The Solicitors Regulation Authority (SRA) failed to respond adequately to over 100 consumer reports during the SSB Group collapse, according to an independent review by the Legal Services Board (LSB).
The LSB, overseeing legal services in England and Wales, commissioned the review in April 2024 after the SSB Group's collapse.
The SRA's lack of clear leadership failed to protect consumers.
Author's summary: SRA failed to protect consumers due to lack of leadership.