Shopping by Chatbot: The Future of E-commerce
OpenAI, the maker of ChatGPT, is partnering with commerce companies and retailers to integrate AI searches with shopping.
By Shelly Brisbin, October 30, 2025, 4:04 pm, Tech & Innovation, Texas Standard
New Deals and Integrations
OpenAI has announced deals with PayPal, Walmart, and Etsy, bringing "Buy" buttons into AI conversations.
- OpenAI's deal with PayPal will allow users to buy products with their PayPal wallet from inside ChatGPT.
- PayPal's ChatGPT integration is expected to be available next year, with details on user interaction still unclear.
Tech expert Omar Gallaga wrote about the new world of chatbot commerce for CNET.
Skeptics of AI and those uninterested in shopping while chatting will have to wait to see if ChatGPT recommendations are affected by commerce deals.
Author's summary: ChatGPT integrates shopping with AI searches.
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